Frequently Asked Questions (FAQ)


1. What types of fireplaces do you sell?

We manufacture a wide range of fireplaces, including wood-burning, gas, and bioethanol fireplaces. Our collection includes suspended, wall-mounted, freestanding, and custom-made designs.

2. Are your fireplaces custom-made?

Yes. Most of our fireplaces are made to order. We can customise the size, finish, and design to match your space and requirements.

3. What materials do you use?

All of our fireplaces are manufactured using high-quality carbon steel and premium components to ensure durability, strength, and long-lasting performance.

4. How long does production take?

Production typically takes 2–3 weeks, depending on the model and any customisation requested.

5. How long does shipping take?

Orders are shipped by air freight, and delivery usually takes 1–2 weeks after production is complete. Tracking information will be provided once your order has been dispatched.

6. Do you ship internationally?

Yes. We ship our fireplaces worldwide using trusted international shipping partners.

7. Can I customise the size or colour?

Absolutely. We offer custom sizes, colours, and finishes for many of our fireplace models. Contact us before placing your order to discuss your requirements.

8. Do your fireplaces require a chimney?

It depends on the model.

  • Bioethanol fireplaces do not require a chimney or vent.

  • Wood-burning and gas fireplaces require proper flue or venting according to local building regulations.

9. Are installation instructions included?

Yes. Installation guidance is provided with your fireplace. We recommend professional installation, especially for suspended, gas, and wood-burning models.

10. Do you offer installation services?

No. We manufacture and ship fireplaces worldwide, but we do not provide installation services.

11. What fuel can I use?

This depends on the model you purchase:

  • Wood-burning fireplaces use seasoned firewood.

  • Gas fireplaces are compatible with the specified gas system.

  • Bioethanol fireplaces use clean-burning bioethanol fuel.

12. What is your return policy?

We accept returns within 30 days of delivery for eligible items. Custom-made or personalised fireplaces may not be eligible for return unless they arrive damaged or defective.

13. What should I do if my fireplace arrives damaged?

Please contact us within 48 hours of delivery and include clear photos of the packaging and the damage. We'll work quickly to provide a suitable solution.

14. How can I contact IronFlameWorks?

You can contact us through our Shopify contact form or by email. Our support team will respond as quickly as possible to assist you with any questions before or after your purchase.

15. Why choose IronFlameWorks?

  • Manufacturing fireplaces since 2006

  • Premium handcrafted quality

  • Custom-made solutions

  • Worldwide air shipping

  • High-quality carbon steel construction

  • Friendly customer support

  • Secure online shopping