Return & Refund Policy

At IronFlameWorks, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

The item must be unused and in its original condition.
The product should be returned in its original packaging whenever possible.
Proof of purchase or order confirmation is required.

Please contact our customer support team before returning any item so we can provide return instructions.

Refunds

Once your return or order cancellation has been approved, your refund will be processed within 24 hours.

Please note that while we apply the refund within 24 hours, the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

Order Cancellation

Orders may be cancelled before they have been shipped. If your cancellation request is approved, your refund will be applied within 24 hours.

If your order has already been shipped, you may still return it under our 30-Day Return Policy after delivery.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with photos of the product and packaging. We will resolve the issue as quickly as possible.